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In this guide, I have rounded up some of the most commonly asked Tim Hortons interview questions that you should prepare for.

Learn more about interviews at Tim Hortons Answered December 23, 2018 - Team Member (Current Employee) - North Tonawanda, NY 3 days of videos, and as long as it takes to feel comfortable upfront, someone will walk you through everything. Welcome to the Tim Hortons training site of Quickservice Technologies (A Division of Panasonic Canada Inc.) Tim Hortons employees can learn how to use the POS equipment and software provided by Quickservice. If you do not have a login please contact your restaurant owner.

As an added bonus, I have also added some answers that may help you during the interview. Let’s get started!

17+ Tim Hortons Interview Questions & Answers 2020

1. Tell us what you know about Tim Hortons.

This is a very commonly asked question in interviews and is used more as an initial ice breaker and to see how you communicate when giving information.

Here are some useful facts about Tim Hortons:

• Toronto Maple Leafs hockey player Tim Horton and partners founded their coffee and donut shop in 1964 in Ontario.
• It is a fast-food restaurant as well as a donut shop, offering fresh hot and cold items suitable for breakfast or lunch.
• Tim Horton’s coffee is so popular that it is sold by Keurig as a K-Cup.
• It is Canada’s largest chain of quick-serve restaurants.
• Almost 5,000 stores in 14 countries.
• Tim Hortons is well known for its involvement in local charities.

For this question, there is no wrong answer, just be honest about anything you know or have experienced about Tim Hortons. To view more information about the company, you can view their Q&A page.

2. Tell us about yourself

This isn’t a trick question, they really want to know about you. The purpose of this question is to find out what kind of employee you could be for Tim Hortons, and if you will be a good representative of their brand/image.

They want to know more than merely your work history, that’s on the application after all, but how you view work and life in general. Plus, it gives them a chance to see some of your personality.

If you have interesting hobbies, have a family, are involved in the community, this would be an opportunity to talk a little about that. Also, try to avoid bringing up anything too controversial or political.

3. Why do you want to work at Tim Hortons?

Interviewers know you’re either needing a job or want to change jobs, so what they are looking for here is to see what attracted you to Tim Hortons.

For this question, you can talk about what you like about Tim Hortons, the perception you have of what kind of place they are to work at, and what you like about what they offer to customers.

4. Do you follow us on Instagram?

Social media marketing is huge for modern companies, and Tim Hortons sometimes wants to know if you really are engaged with them as a brand.

If you’re not on a social media platform, that’s okay, but you might want to see what they are promoting from day to day and how the community at large interacts with them.

If you do follow them on Instagram, Facebook, or Twitter, you could mention what posts interested you the most and that their posts always make you crave a donut or some other menu item.

5. What is your favorite menu item at Tim Hortons?

This will show how familiar you are with what is offered. Here are some of the menu items you could talk about:

• Old Fashioned plain donut
• Oreo Dream donut
• Omelet Bites
• Bagel B.E.L.T. breakfast sandwich
• Original, Dark Roast, or Decaf coffee

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6. Tim Hortons has lots of competition, what do you think makes us stand out?

For this question, a good response is to talk from personal experience on why you may have chosen them over a competitor. This could have been the locations, service, menu, coffee, donuts, etc.

If you are not sure, you could always ask the interviewer why Tim Hortons has become so well-known in North America and what makes them different. This will also show that you are interested in the brand and how you may contribute.

7. At Tim Hortons, we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?

At any restaurant or foodservice location, cleanliness is vitally important for food safety and for presenting the brand in the best light to the customers.

You will want to put a very positive spin on how important being clean is to you when dining out and why that should be a primary focus of working in foodservice.

Also, it goes without saying that you should be well presented when attending any hospitality or customer service interview.

8. Have you taken any food safety courses?

Tim Hortons will train you to work within their very particular standards, but if you already have training in food safety, answering this with some detail of your training will show how committed you are to providing an excellent customer experience.

This would be a good time to mention any certificates or licenses you have that apply to the foodservice industry.

9. Talk to me about your foodservice experience.

Here is your chance to fill in all the details that you can’t put on the application.

An important aspect that Tim Horton’s interviewers are seeking is a positive attitude towards work, especially in relation to the sometimes difficult and fast-paced work environment of quick-service food.

10. Why should we hire you?

You now have another opportunity to present your skills and experience in relation to how hiring you will benefit Tim Hortons. Here are some positive traits and answers that an interviewer at Tim Hortons might appreciate:

• Work well in a fast-paced environment.
• Show attention to detail.
• Value teamwork.
• Ability to adjust to rapidly changing situations.
• Willing to learn new procedures.

11. What aspects of training do you think you need?

For those who have worked in food service, you will know what you want to improve.

This does not signify any weaknesses on your part, but will show a good attitude in regards to learning specifically what Tim Hortons wants from employees.

12. How would you handle a customer unhappy with what they were served?

Tim Hortons highly values positive customer interactions, so when something goes wrong and the customer is not happy, they want to make the customer happy again.

For this question, try not to take any blame onto yourself or the company, but rather use phrases like “apology” instead of “sorry”. Also explain how you would remedy a situation and the demeanor that you would have, eg calm, attentive, and empathetic.

13. What does it take to keep customers?

Closely related to handling problems, this question is looking for answers about making the customer experience positive from the very beginning.

Tell them that you know that requires being friendly and courteous, always answering any question in a gentle way, and being attentive to the customer.

14. You made a mistake with an order, how would you correct the situation?

Mistakes happen in a fast-paced work environment, sometimes a food service worker will miss an item or bypass an order altogether.

In order to maintain good customer service, you would immediately correct the situation. Additionally, you should highlight to the interviewer how you would remain calm and not assign blame to any workers or the customer.

For more advice, you can also see my guide on questions relating to stress and pressure in the workplace.

15. What is your preferred work shift?

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Tim Hortons sells donuts, coffee, and breakfast items primarily, so you are more hireable if you are available to work these early morning shifts.

16. Are you seeking a long term career at Tim Hortons?

There is no right or wrong answer here, they are always looking for people interested in a career for management positions, but they realize students and other part-time workers may simply enjoy working on the front line in the stores.

If management is a goal, go ahead and let them know so they can look at your long term potential for them.

17. What questions do you have for me?

Your turn to ask questions! The interviewers also continue to evaluate you since these questions show what you consider important about the job. This is also the time to ask specific questions about working for Tim Hortons that you have. Some ideas:

• What do YOU like about working at Tim Hortons?
• What advancement opportunities are there?
• Is there any specific training I will be needing?

References:

• • MLA 8TH EDITION
  • Commito, Mike and Lorraine Snyder. 'Tim Horton'. The Canadian Encyclopedia, 16 October 2015, Historica Canada. https://www.thecanadianencyclopedia.ca/en/article/tim-horton. Accessed 12 December 2020.
• • APA 6TH EDITION
  • Commito, M., & Snyder, L., Tim Horton (2015). In The Canadian Encyclopedia. Retrieved from https://www.thecanadianencyclopedia.ca/en/article/tim-horton
• • CHICAGO 17TH EDITION
  • Commito, Mike, and Lorraine Snyder, 'Tim Horton'. In The Canadian Encyclopedia. Historica Canada. Article published January 23, 2008; Last Edited October 16, 2015. https://www.thecanadianencyclopedia.ca/en/article/tim-horton
• • TURABIAN 8TH EDITION
  • Commito, Mike, and Lorraine Snyder . The Canadian Encyclopedia, s.v. 'Tim Horton', Last Edited October 16, 2015, https://www.thecanadianencyclopedia.ca/en/article/tim-horton

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Miles Gilbert (Tim) Horton, hockey player, entrepreneur (born 12 January 1930 in Cochrane, ON; died 21 February 1974 in St. Catharines, ON). Horton was one of the best defenseman from the National Hockey League’s Original Six Era and spent the majority of his career with the Toronto Maple Leafs. A fixture on the blue line, he was well regarded for his imposing strength and skill. As a member of the Leafs, Horton was part of four Stanley Cup–winning teams. While many know of Horton because of his professional hockey career, for many more his lasting legacy is his eponymous coffee franchise, ​Tim Hortons.

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Early Life

Miles Gilbert Horton was born in early 1930 to Ethel and Aaron Horton in Cochrane, Ontario, over 700 km north of Toronto. Named after both his grandfathers, his mother actually preferred the name “Tim” and from birth it became his unofficial name.

The Horton family moved to Duparquet, Québec, in 1936 and it was there where Tim first learned to play hockey . They did not stay long in Québec and the Hortons returned to Cochrane after only a few years. Back in northern Ontario, Horton continued to hone his hockey skills. In his last game in Cochrane he scored eight goals, leading his team to victory. At 15, Horton and his family moved to Sudbury, where he started playing for the Northern Ontario Junior Hockey Association's Copper Cliff Jr Redmen in the 1946–47 season. Horton was gaining a reputation as a strong defenseman, but also demonstrated that he could skate and score like a forward.

A year later he was scouted by the Toronto Maple Leafs and signed a contract with the team, which allowed him to attend St. Michael's College to play junior hockey and continue his schooling. He began playing on the college hockey team, the Majors, in the Ontario Hockey Association (OHA). Colloquially known as the St. Mike’s Majors, they were also a farm team for the Toronto Maple Leafs. In his first season, Horton racked up the most penalty minutes in the OHA with 137. Although he made the Leafs' reserve list in 1947, he was not quite ready for the National Hockey League. The following season (1948–49), he continued to hone his reputation as a tough defender, but also demonstrated his finer skills, earning top honours in the OHA as the league’s best defenseman.

In September 1949, Horton was invited to the Maple Leafs’ training camp in St. Catharines, Ontario. He made a strong showing at camp, which led to a contract with the Pittsburgh Hornets, the Leafs’ farm team in the American Hockey League.

Professional Debut

To prepare Tim Horton for his eventual role with the Toronto Maple Leafs, owner Conn Smytheoffered him a three-year contract to play for the Pittsburgh Hornets, the team’s American Hockey League (AHL) affiliate. Horton made his professional hockey debut with the Hornets in the 1949–50 season. In his second season with Pittsburgh, he was part of the championship team that defeated the Providence Reds for the 1952 Calder Cup.

During his stint in the AHL, Horton played a few games with the Leafs, but after his victorious season with the Hornets, he soon found himself playing full-time in Toronto.

NHL Career

Tim Horton began playing full-time with the Leafs in the 1952–53 season, the start of what would be a long career as a stalwart on Toronto’s blue line.

Early in his career with the Leafs, Horton suffered a serious injury. With just a few weeks remaining in the 1954–55 season, he broke his jaw and leg in a bone-shattering collision with the New York Rangers’ Bill Gadsby. The injury kept Tim off the ice for almost half of the following season; and after returning, he was slow to find his game.

Between 11 February 1961 and 4 February 1968, he played in 486 consecutive games for the Leafs, a club record that remains to this day. More importantly, he was an integral part of four Stanley Cup–winning teams, including three consecutive victories from 1962 to 1964.

On 3 March 1970 he was traded to the New York Rangers, ending a career with the Leafs that spanned nearly two decades and included 1,185 games. A year later, and despite announcing his wish to retire, the Pittsburgh Penguins claimed him in an intra-league draft. He eventually signed with Pittsburgh and played for them until 1972, when he was, once again, picked in another intra-league draft, this time by the Buffalo Sabres. At the time, the Sabres’ coach and general manager was Punch Imlach, Horton’s coach during his glory days with the Leafs. Imlach knew Horton well, and valued the skill and experience he would bring to the upstart franchise in Buffalo.

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Death

Following a game in Toronto, Tim Horton opted to drive home to Buffalo in his Ford Pantera instead of taking the team bus. In the early hours of 21 February 1974, Horton lost control of his sports car and was killed on the Queen Elizabeth Way highway near St. Catharines. He had been driving exceptionally fast (more than 160 km/h) and was under the influence of alcohol. News of his death hit the National Hockey League hard and some of his Sabres teammates were so overcome with grief that many could not suit up for Buffalo’s next game.

Entrepreneurship and Tim Hortons

Tim Horton was an elite player on one of the league’s most storied franchises, but players in the Original Six era did not earn the types of salaries that we associate with contemporary NHL superstars. As Tim had a large family that included wife Lori and four daughters (Jeri-Lyn, Kim, Kelly and Tracy), he often worked in the offseason to supplement his income. While Horton had picked up summer jobs that included working at Brewer’s Retail (The Beer Store) and Conn Smythe’s gravel company, he also had an entrepreneurial spirit that led him to pursue business ventures. These included a hamburger restaurant in Scarborough and a car dealership in Toronto. He and his brother, Gerry, also opened another restaurant, the Big Seven, in North Bay, Ontario, in the 1960s. It would be another eatery, however, that would cement Tim Horton’s legacy.

In 1964, Horton established a little coffee and donut shop, then known as 'Tim Horton,' that would eventually become a well-established Canadian franchise. Horton opened his first coffee and donut shop on Ottawa Street in Hamilton, Ontario, selling coffee for a quarter and featuring his own personal creations, the apple fritter and the Dutchie. The shop was an enormous success. Horton decided to expand it into a franchise, choosing Ron Joyce as the store's first franchisee. The Hamilton store then became the model for a giant Canadian chain, with Ron Joyce and Horton as full partners.

In 1974, the year Horton died, Joyce established the philanthropic Tim Hortons Children’s Foundation. The following year, he purchased the Horton family’s shares in the company. In 1995, ​Tim Hortons was purchased by Wendy’s International, Inc. That same year, the 1,000th franchise opened in Ancaster, Ontario, not far from the original shop. In 2006, Tim Hortons initiated plans to become a public Canadian company once again, a corporate restructuring that was completed in 2009. Five years later, Tim Hortons merged with Burger King in a high-profile deal worth more than $12 billion.

Currently, there are over 3,500 Tim Hortons franchises across Canada, almost 1,000 in the United States and 38 in the Persian Gulf. Unfortunately, Horton never got the chance to see a franchise in his hometown of Cochrane. The northern Ontario town did not get its own Tim Hortons until 1994, thirty years after Horton established the first shop in Hamilton.

The company reflects Tim’s love of sports through its Timbits Minor Sports Program. Each year Tim Hortons sponsors thousands of children, between the ages of four and eight, across Canada and the United States, in order to help them participate in sports such as soccer, baseball, and — of course— hockey.

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Records and Honours

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While Tim Horton's most enduring popular legacy is his coffee and donut franchise, he has also been both remembered and recognized for his contribution to the Toronto Maple Leafs during his nearly 20-year tenure with the team. He continues to be remembered as one of the strongest players of the game. In 1,446 regular-season NHL games, Horton scored 115 goals, made 403 assists and racked up 1,611 penalty minutes.

During his career, Horton played on four Stanley Cup teams, was named to the NHL’s First and Second All-Star team three times each, and was honoured in 1969 with the JP Bickell Memorial Cup. In 1977, he was posthumously inducted into the Hockey Hall of Fame. During the 1995–96 season, the Buffalo Sabres retired Horton’s No. 2 to the rafters and the Maple Leafs also honoured his No. 7 that he wore during his tenure in Toronto. In 1995 he was also elected to the All-Time Greatest Maple Leaf Team. His hometown of Cochrane has paid tribute to Horton by establishing a museum in his honour, which is part of the Tim Horton Events Centre.

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On 3 October 2014, Canada Post issued a collection of stamps honouring six legendary NHL defensemen from the Original Six era (1942–67), including Horton (the five others are Bobby Orr, Pierre Pilote, Red Kelly, Doug Harvey and Harry Howell).

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